Image: Ombudsman AR 24 cover
The Ombudsman’s annual report for 2024 highlights the continued increase in complaints about public bodies received by the Ombudsman which has risen by over 30% from 3,664 in 2019 to 4, 778 in 2024.
Image: Investigation of the HAP scheme
An investigation by the Ombudsman into the administration of the Housing Assistance Payment scheme
Ombudsman Investigation of the HAP Scheme - Summary: Findings and Recommendations
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