Queries and complaints about accessibility are dealt with by our Access Officer, whose role is to provide or arrange for and coordinate assistance and guidance to persons with disabilities accessing the services we provide. Our Access Officer can be contacted by email at accessofficer@ombudsman.ie or by telephone at 01 639 5635.
The Office of the Ombudsman is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.
This accessibility statement applies to content published on this website, www.ombudsman.ie
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 level AA, due to the non-accessible content listed below.
Should you wish to contact us regarding accessibility please email us at AccessOfficer@ombudsman.ie. We will do our best to ensure that any content you are requesting is made available and accessible.
We are working to improve the accessibility compliance of our website and will endeavour to apply all accessibility standards to content being published to our website.
Parts of the Ombudsman website are not fully accessible. For example:
This is not an exhaustive list of non-accessible content and we will work through these and other issues to address them.
The Office of the Ombudsman is undertaking two work items to improve the accessibility of this website:
Content published prior to 23 September 2018 is exempt under the EU Web Accessibility Directive. The Office of the Ombudsman is committed to ensuring all our content is as accessible as possible. Please contact the Office of the Ombudsman if there is any inaccessible content that was published to our site prior to September 2018 that you wish to receive in accessible format and we will endeavour to assist you.
In preparation for this statement an evaluation of the website’s compliance with the requirements of Directive (EU) 2016/2102 was carried out by way of a self-assessment by the Office of the Ombudsman against WCAG 2.1
The statement was last reviewed on 28 April 2022. This review identified a number of issues that have since been fixed.
The Office of the Ombudsman is committed to ensuring digital accessibility for persons with disabilities. We welcome feedback on the accessibility of this website.
If you have a comments or complaint about the accessibility of this website, please email us at AccessOfficer@ombudsman.ie
If you want particular content in an accessible format please include the following details:
We will make all reasonable efforts to fulfil your request.
Find more information on making a complaint at our dedicated complaint page.