NOTE: We are reviewing future publication of the Ombudsman Casebook. Previous editions of The Ombudsman Casebook are listed below.
The Ombudsman's Casebook provides summaries of complaints, both upheld and not upheld, across all the areas dealt with by the Ombudsman. It can help service providers to learn from our examination of complaints, and to see what similar organisations are doing well and not so well. The Casebook is published in PDF format and can be read online, downloaded or printed.
The Casebook is published in PDF format.
Ombudsman's Casebook: Carlow, Kilkenny and Wexford Edition 2021
Download link for
Download
View the file
View
Ombudsman's Casebook: Sligo Leitrim and Roscommon Edition 2020
Download link for
Download
View the file
View
Previous Casebooks are available. Email the Communications Unit communications@ombudsman.ie with your request.